Question:

Can I upload my own JAR file?

Answer:

Yes. We allow everyone to upload their own JAR file on all of our plans.

Question:

Can I upload my own world?

Answer:

Yes. You can upload your own world using a client such as FileZilla.

Question:

Do you have a slot limit?

Answer:

No, you have the freedom to choose whatever slot count you'd like.

Question:

Do you provide DDoS protection?

Answer:

Yes, all our servers are equipped with premium DDoS protection to ensure your server stay online when you need it.

Question:

Will my server remain online 24/7?

Answer:

Yes. The service we provide is 24/7, no breaks!

Question:

How quickly will you respond to my question?

Answer:

We provide support via livechat and ticket. Most of the time, we will respond within 4 hours. We do guarantee a response within 24 hours unless your question is related to billing.

Question:

Can I upgrade my server?

Answer:

Yes. Using our client area, you're able to upgrade your server. This process is completely automatic and you're billed pro-rata.

Question:

Am I able to get a dedicated IP?

Answer:

Yes. We provide dedicated IP's for $2/month. You can select this when ordering your server.

Question:

How do I get a sponsorship?

Answer:

You can view all of the information regarding sponsorships including requirements and how to apply for one by visiting our sponsorship page.

Question:

How long does it take to get my server?

Answer:

After we've successfully received your payment, your server should be processed straight away and you should receive all your details over email.

Question:

What payment methods do you accept?

Answer:

We accept PayPal, all major credit cards, iDEAL and Bancontact.

Question:

How do I restore a backup?

Answer:

Unfortunately, due to the way our backups are taken, it is only possible for us to restore them if the reason for data being lost is an issue on our end, such as hardware failure.